I would make this very clear, because you’re providing appointments/services rather than a conventional ecommerce product.
Refund and Cancellation Policy
Last Updated: October 2026
At Divine Oak Wellness Centre, we understand that plans may change. This Refund and Cancellation Policy explains the process for cancelling or rescheduling appointments, workshops and wellness services.
1. Appointment Cancellation
If you need to cancel an appointment, please contact Divine Oak Wellness Centre as early as possible.
Cancellation requests can be made through the contact details provided by the centre.
2. Rescheduling
Clients may request to reschedule an appointment, subject to practitioner availability.
We recommend informing us in advance so that the appointment slot can be offered to another client.
3. Late Cancellation
Appointments cancelled at short notice may be subject to the applicable cancellation terms communicated at the time of booking.
Where a booking fee or advance payment has been collected, the amount eligible for refund or adjustment will depend on the applicable booking terms.
4. No-Show Appointments
If a client does not attend a confirmed appointment without prior notice, the appointment may be treated as a no-show.
Any advance payment associated with the appointment may be non-refundable, depending on the booking terms applicable to that service.
5. Refunds for Services
Because our services involve appointment scheduling and practitioner time, refunds are considered based on the individual circumstances of the cancellation.
Where a refund is approved, it will generally be processed using the original payment method where technically possible.
The time taken for the amount to appear in the client’s account may depend on the payment provider or bank.
6. Workshops and Training Programs
Refund and cancellation terms for workshops, courses or training programs may differ from individual wellness appointments.
The applicable terms will be communicated during registration or booking.
7. Service Cancellation by Divine Oak Wellness
In exceptional circumstances, Divine Oak Wellness Centre may need to cancel or reschedule an appointment.
Where an appointment is cancelled by the centre, we will make reasonable efforts to provide an alternative appointment or applicable refund, depending on the circumstances.
8. How to Request a Refund
To request a refund or discuss a cancellation, please contact Divine Oak Wellness Centre with:
- Name
- Appointment or booking details
- Date of appointment
- Contact number
- Reason for cancellation/refund request
Our team will review the request and communicate the applicable resolution.
9. Contact
For cancellation or refund-related queries, please contact us through our official contact page: